E.ON Next confirms £75m of support distributed in 2025

E.ON Next’s commitment to help those most in need includes debt relief, access to grants, support credit for prepayment customers, donations to charity partners providing debt advice and, through the E.ON Next Energy Fund, the free replacement of inefficient white goods.

It has also invested in projects in Coventry, Crowle and Starbeck, where fuel-poor households have received free batteries, allowing them to store energy when it’s cheaper and use it at more expensive times. When combined with a time of use tariff, E.ON Next has seen customers in the Coventry project save an average of £255 a year.

Earlier this year, E.ON Next announced a new project in collaboration with the Glasgow City Council, aiming to tackle fuel poverty for some of the city’s most vulnerable people.

E.ON Next recently announced a new partnership with Lightning Reach, a financial support portal that makes it easy for people to find and apply for tailored support. Anyone struggling to pay for energy can check their eligibility quickly and simply, and most successful applicants receive around £1000 of help.

Ramona Vlasiu, Chief Operating Officer of E.ON Next, said: “While many people are battling to make ends meet, we’re set up to help. Apart from providing immediate debt relief and access to financial advice, we’re investing in ways to reduce customers’ bills in the long run. Our free battery trials have shown that low-carbon solutions, when paired with the right tariff, can deliver significant savings. This is how we make energy more affordable now, and in the future, and make new energy work for everyone.

“We urge customers who are struggling to pay their bills to get in touch so that our dedicated team of energy experts can check eligibility for a number of support initiatives we have available.”

E.ON Next continues to offer support in a number of ways including:

• Support with energy costs: The E.ON Next Energy Fund helps eligible customers struggling to pay their bills with direct financial support, replacement of inefficient or broken appliances such as a cooker, fridge or washing machine and debt write-off.
• Partnership with Lightning Reach: E.ON Next has partnered with Lightning Reach to give customers a simpler way to access financial help. Via the free Lightning Reach platform, customers can explore more than 2,500 grants and support schemes, alongside benefit checkers, debt advice and other vital support services, all through a single, trusted portal.
• Financial support: Repayment plans can be arranged for existing eligible customers. These repayment plans can be spread over a longer period to help customers to repay their outstanding bills, and no interest is applied to the debt. The plan will be based on what customers can afford.
• Extra credit for prepayment customers: For prepayment customers who may be struggling to pay, E.ON Next provides a top-up to their meter which can be repaid at a rate that is affordable for the customer. Customers with a prepayment meter can also access emergency credit when needed to help keep them on supply. No interest is applied to this additional prepayment credit.
• Supporting vulnerable customers: Eligible customers who need additional help managing their energy account can add themselves to E.ON Next’s Priority Services Register (PSR). Once signed up, customers can access a range of services such as being given priority if their energy supply is interrupted, nominating a family member or carer to look after their energy account, and extra measures to help ensure customers feel secure and reassured about their energy supply and bills.
• Debt advice: E.ON Next works with a number of debt advice charities to provide free and personalised debt advice, budgeting advice and support services for customers.
• Dedicated vulnerable support teams: Every time a vulnerable customer calls, they have access to trained experts who can provide personalised support and advice.