E.ON Next reminds customers of the wide range of support available to help with winter energy bills

As temperatures continue to drop, leading energy supplier E.ON Next is reminding customers of the wide range of support available to help them stay warm this winter and manage energy bills this season and beyond.

This winter, E.ON Next customers can access a variety of support including:

• Support with energy costs: The E.ON Next Energy Fund helps eligible customers struggling to pay their bills with direct financial support, replacement of inefficient or broken appliances such as a cooker, fridge or washing machine and debt write-off.
• Warm Home Discount credit: Through the Warm Home Discount scheme, E.ON Next customers can receive a one off payment of £150 as a credit on electricity bills for customers who are potentially struggling to pay their energy bills during the cold winter months. More than 800,000 E.ON Next customers have already received their £150 credit, meaning they can put it to use over the cold, winter months ahead.
• Financial support: Repayment plans can be arranged for existing eligible customers. These repayment plans can be spread over a longer period to help customers to repay their outstanding bills, and no interest is applied to the debt. The plan will be based on what customers can afford.
• Extra credit for prepayment customers: For prepayment customers who may be struggling to pay, E.ON Next provides a top-up to their meter which can be repaid at a rate that is affordable for the customer. Customers with a prepayment meter can also access emergency credit when needed to help keep them on supply. No interest is applied to this additional prepayment credit.
• Supporting vulnerable customers: Eligible customers needing extra help managing their energy account can add themselves to E.ON Next’s Priority Services Register (PSR). Once signed up, customers can access a range of services such as being given priority if their energy supply is interrupted, nominating a family member or carer to look after their energy account, and extra measures to help ensure customers feel secure and reassured about their energy supply and bills.
• Dedicated vulnerable support teams: Every time a vulnerable customer calls, they have access to trained experts who can provide personalised support and advice.

Ramona Vlasiu, Chief Operating Officer of E.ON Next, said: “We understand that the colder months can bring extra pressure for many households, and we don’t want anyone to feel they have to face that alone. This winter, we’re keen to remind our customers of the support available to them to help ensure nobody is missing out on support they’re entitled to - from direct financial help and flexible payment plans to practical advice.

“Our message is clear, if you’re struggling with your energy bills and feel you need additional support, get in touch to see how we can help.”

 E.ON Next also works closely with trusted organisations to provide even more support for customers who need it most. These partnerships help deliver specialist advice and tailored assistance for those facing unique challenges, including serious health conditions or financial difficulties:

• Partnership with Lightning Reach: E.ON Next has partnered with Lightning Reach to give customers a simpler way to access financial help. Via the free Lightning Reach platform, customers can explore more than 2,500 grants and support schemes, alongside benefit checkers, debt advice and other vital support services, all through a single, trusted portal.
• Debt advice: E.ON Next works with a number of debt advice charities to provide free and personalised debt advice, budgeting advice and support services for customers.
• Macmillan Cancer Support: Macmillan and E.ON Next are working together to ensure people living with cancer can access the right support when they need it the most. Macmillan has delivered training for E.ON Next Energy Specialists so they can better support customers affected by Cancer. 
• Support people with Chronic Kidney Disease: E.ON Next is working with Kidney Care UK to signpost additional help available to people living with Chronic Kidney Disease (CKD), including people who undertake their life saving dialysis at home. So far, the partnership has helped customers identify and claim more than £445,000 of previously unclaimed welfare for people with CKD. Kidney Care UK is the UK’s leading kidney patient support charity and are currently running an awareness campaign called Bloody Amazing Kidneys to help reach those most at risk of developing the condition to encourage them to look after their kidney health.

Customers could also be eligible for grants to improve the energy efficiency of their homes, through schemes such as the Great British Insulation scheme and Warm Homes Local Grant. For more information on the grants available, visit eonnext.com/grants-and-schemes

To find out more about the support E.ON Next offers, visit eonnext.com/customersupport

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